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FAQ

GENERAL QUESTIONS:

HOW CAN I STAY UP TO DATE ON NEWS REGARDING TLM?

We love posting new information about our artisan partners and the new products they create. Follow us on social media via Twitter, Facebook, Pinterest and Instagram. You can also subscribe to our E-Newsletter on the bottom of our homepage, or visit our blog to read interviews, new products, and updates on our artisan partners.

 

ARE YOU LOOKING FOR NEW TEAM MEMBERS?

You can visit our Opportunities Page to learn more about job opportunities. We also always have internship openings throughout the year. All internships are based in Los Angeles County and Orange County.

 

DO YOU HAVE A BRICK AND MORTAR LOCATION?

We do not have a store at this time, but we hope to open one in the future! Follow us on social media or subscribe to our E-Newsletter to keep updated on retail locations and pop-up updates throughout the year.

 

 

SHIPPING QUESTIONS:

DO YOU SHIP TO PO BOXES?

We can ship to P.O. Boxes using the United States Postal Service (USPS).

 

CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?

Please contact us at 800.404.3300 or orders@thelittlemarket.com as soon as possible if you would like to make changes to your order. We will work with you to customize your order but make no guarantees, and added costs may apply.

 

HOW DOES EXPRESS SHIPPING WORK?

If you would like to know your options for expedited shipping please contact The Little Market at 800.404.3300 or orders@thelittlemarket.com for estimates. We can provide estimates through USPS or FedEx for guaranteed delivery. Options include next day delivery, 2 days or 3 days guaranteed.

 

WHAT ARE YOUR INTERNATIONAL SHIPPING RATES?

The Little Market is excited to be partnering with Yakit for your international shipping needs. International shipping rates, including duties and taxes, are calculated at check out automatically with complete shipment tracking for all international orders. Please visit our Shipping page for more information.

 

WHAT IS POSTMATES SHIPPING? HOW DO I QUALIFY FOR THIS SHIPPING OPTION?

The Little Market is proud to be partnering with Postmates, a delivery service that will personally pick up your items from our warehouse and deliver them to your doorstep. In order for your delivery to be successful, recipients must be present to receive their order.

This service guarantees that you will get your items within the same day of purchase. Postmates is only able to deliver if your shipping address is within a specific radius of our warehouse in Southern California. This radius is determined by Postmates and is out of the control of The Little Market.

 

 

RETURNS, EXCHANGES, CANCELLATIONS + REFUNDS:

WHAT IS THE LITTLE MARKET’S RETURN POLICY?

We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If you are not completely satisfied with your purchase, you may return it within 30 days by contacting our customer care team at 800.404.3300 or orders@thelittlemarket.com. Refunds can only be made within 120 days of purchase. Please note that shipping costs are non-refundable.

 

IF I MAIL IN MY RETURN, WHEN WILL I GET MY REFUND?

The Little Market can refund a return, upon request, within 120 days of purchase. Please allow up to 2 weeks for us to receive your returned item(s) and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. If the item was a gift, we will issue store credit for the return in the form of a gift card.

 

HOW LONG IS THE RETURN POLICY FOR ITEMS THAT ARE DAMAGED?

Damaged or defective items should be reported to us within 10 business days of receiving of the package (orders@thelittlemarket.com | 800.404.3300) Do not ship damaged products back to us unless requested to do so. A refund will be issued to your original form of payment or you will be shipped a replacement item as soon as possible.

 

WHAT DO I DO IF THE WRONG ITEM IS SHIPPED TO ME?

We are so sorry that you did not receive the item you ordered. We want to make sure that you get the item you want, so please contact our Customer Care Team at 800.404.3300 or orders@thelittlemarket.com for details on how we can help you.

 

HOW DO I EXCHANGE AN ITEM?

Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction. If you have any questions regarding this process, please do not hesitate to call our customer care team at 800.404.3300.

 

 

WHOLESALE:

HOW DO I KNOW IF I AM ELIGIBLE TO SIGN UP FOR A WHOLESALE ACCOUNT?

The Little Market requests that each line of business interested in setting up a wholesale account fill out and submit this form. We hold these accounts dear to us and appreciate being able to provide our artisans with a larger audience.

When filling out our application please specify products of interest and quantities to make sure that your order will be processed faster.

 

IS THERE A MINIMUM TO YOUR WHOLESALE POLICY?

At this time The Little Market does not have a minimum quantity on wholesale orders.

 

WHAT PRODUCTS ARE AVAILABLE FOR WHOLESALE?

Currently everything posted on The Little Market’s web page is available for wholesale. In most cases we have the desired quantities at our warehouse in Southern California. In the event we do not have the desired quantities and styles in stock at our warehouse, we will reach out to our artisan partners. This process might take longer. If you have a particular timeline, please let us know.

 

 

ORDERING, PAYMENT + DISCOUNT CODES:

HOW DO I USE MY GIFT CARD, PROMOTIONAL CARD OR DISCOUNT CODE?

When applying a gift card or discount code of any kind make sure to use the exact spelling and punctuation. Our checkout process will prompt you to apply the code after you have entered in your shipping information. If you do not see this section during your check-out experience please contact our customer care team at 800.404.3300 before you apply your payment.

Please make sure that before you complete your order that you verify if your discount was applied to your total purchase. This code will not be able to be applied at a later time. In addition, multiple discount codes will not be able to be applied to your order.

 

CAN I EVER EXPECT TO SEE ANY DISCOUNTS OR SALES FROM THE LITTLE MARKET?

The Little Market does not offer discounts or sales. However, we do offer free shipping on U.S. orders over $250.

 

 

PRODUCT QUESTIONS:

WHY ARE MY BASKETS NOT THE SAME SIZE AS ADVERTISED?

Our Wolof Weavers is a group that employs 100 highly skilled women in nine villages. If efforts to preserve this traditional technique, The Little Market has not requested standard sizing.

If you purchase two of the same basket, you might notice size variations. We do our best to make sure each basket is within the parameters of the size we advertise on our site. We hold our handmade products in the most high esteem and we hope that you enjoy these variations as much as we do.

 

DO YOU SELL CLOTHES OR SHOES ON YOUR SITE?

At this time we do not offer clothing or shoes on our site. We hope to be able to do so in the future, but are working to put into place processes to ensure that sizing is consistent across different artisan groups that we work with.

 

HOW OFTEN ARE ITEMS RESTOCKED?

Restock of items varies because all of the items from The Little Market are handmade by artisans throughout the world. We will always try to update shoppers as frequently as possible regarding new shipments. If a product is out of stock, you can sign up for the wait list on the product page to be notified as soon as it becomes available.