We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If you are not completely satisfied with your purchase, you may return it within 30 days by contacting customer service. Refunds can only be made within 120 days of purchase.
If you are not completely satisfied with your purchase or fair trade gift, please contact us before mailing products back at firstname.lastname@example.org. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable, and return shipping fees may apply. Returns are accepted within 30 days of the date that you received your order.
Please allow up to 2 weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. If the item was a gift, we will issue store credit for the return. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.
Damaged or defective items should be reported to us within 10 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.
While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 10 business days of receipt of the package to be issued a credit or to be shipped correct item(s).
EXCHANGES & CANCELLATIONS
Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.
To cancel an order, please contact us. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under Returns.