Return Policy | Information | The Little Market

NOT satisfied WITH YOUR ORDER?

NOT satisfied WITH YOUR ORDER?

NOT satisfied WITH YOUR ORDER?

RETURN POLICY

We hope that you love your items from The Little Market. But if you are not completely satisfied with your purchase, you may return undamaged, unwashed, defective, and unused item(s) with the original or gift receipt for store credit within a 14-day timeline from when you received your order.

 

Gift receipts will be required for all gift returns.

 

The following items are final sale and do not qualify for return or exchange: discounted and promotional items, hair accessories, earrings, food items, gift wrapping, personalized candles, monogrammed candles, customized candles, customized totes, spa products, and charity collaborations.

 

Returns may be refused at management's discretion.

 

Please note that items purchased online can be returned in-store but items purchased in-store may not be returned via post.

 

Any taxes charged will be included with your store credit in accordance with state laws. Shipping costs on returns are the responsibility of the customer or gift recipient.

 

After receipt of your return, we will refund the purchase amount as store credit. Please allow 5 to 7 business days for this request to be processed. You will receive an email including your gift card code, issued as store credit.

 

The Little Market takes great care to package your items to ensure they arrive safely. Please kindly pack fragile items with the protective materials that you received with your package. Please also note that items must arrive at The Little Market as undamaged, unwashed, and unused or they will not be eligible for a return or exchange. All shipping costs are non-refundable.

 

For more information, please contact us at (800) 404-3300 or concierge@thelittlemarket.com. Please contact us before mailing products.

DAMAGED + DEFECTIVE ITEMS

As with all handmade items, variations will occur. Damaged or defective items should be reported to us within 10 days of receipt. Visual proof of damaged items will be required.

 

Refunds will be issued in the original form of payment for the cost of the product, plus taxes. Or you will be shipped replacement items if in stock. Please note that international orders do not qualify for replacement shipping.

 

For more information, please contact us at (800) 404-3300 or concierge@thelittlemarket.com. Please contact us before mailing products.

MISSING ITEMS

If items are missing from your order, please contact us at (800) 404-3300 or concierge@thelittlemarket.com within 10 days of receipt of your package to be issued a refund or to be shipped correct item(s) if in stock. Unfortunately, international orders do not qualify for replacement shipping.

Exchanges + cancelLations

Merchandise exchanges will be handled as a return. Please follow the steps listed under RETURNS and then purchase items under a new transaction.

 

To cancel an order, please contact us at (800) 404-3300 or concierge@thelittlemarket.com. If your order has not shipped, we will make every effort to accommodate your request. However, if your order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under RETURNS.

 

Orders containing customized or personalized items cannot be canceled, exchanged, or returned under any circumstances.

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