NOT satisfied WITH YOUR ORDER?

NOT satisfied WITH YOUR ORDER?

NOT satisfied WITH YOUR ORDER?

In response to the growing cases of COVID-19 within L.A. County, effective July 1, 2020, we have closed our store in Pacific Palisades, CA until further notice. As a result, we have extended our Return and Exchange Policy.

For more updates, please visit our COVID-19 webpage.

RETURN POLICY

We hope that you love your items from The Little Market. But if you are not completely satisfied with your purchase, you may return undamaged, unwashed, and unused item(s) with the original or gift receipt for store credit within a 30-day timeline from when you received your order. At this time, exchanges can only be processed as returns.

ONLINE PURCHASE

Purchases made online can be returned within 30 days from when the order was returned

In-store PURCHASE

In-store + curbside pickup purchases made starting August 9, 2020 can be returned within 30 days

Please fill out the form below to make a return

our concierge will be in touch with next steps once we process your request

 

  • Gift receipts will be required for all gift returns.
  • Returns may be refused at management's discretion (in-store and online).
  • Any taxes charged will be included with your store credit in accordance with state laws. Shipping costs on returns are the responsibility of the customer or gift recipient.

 

The following items are final sale and do not qualify for return or exchange: discounted and promotional items, hair accessories, earrings, food items, gift wrapping, personalized candles, monogrammed candles, customized candles, customized totes, spa products, and charity collaborations.

 

After receipt of your return, we will refund the purchase amount as store credit. Please allow 5 to 7 business days for this request to be processed. You will receive an email including your gift card code, issued as store credit.

 

The Little Market takes great care to package your items to ensure they arrive safely. Please kindly pack fragile items with the protective materials that you received with your package. Please also note that items must arrive at The Little Market as undamaged, unwashed, and unused or they will not be eligible for a return or exchange. All shipping costs are non-refundable.

DAMAGED + DEFECTIVE ITEMS

As with all handmade items, variations will occur. Damaged or defective items should be reported to us within 10 days of receipt. Visual proof of damaged items will be required.

 

Refunds will be issued in the original form of payment for the cost of the product, plus taxes. Or you will be shipped replacement items if in stock. Please note that international addresses do not qualify for replacement shipping.

 

For more information, please contact us at (800) 404-3300 or concierge@thelittlemarket.com. Please contact us before mailing products.

MISSING ITEMS OR PACKAGES

If items are missing from your order upon delivery, please contact us at (800) 404-3300 or concierge@thelittlemarket.com within 10 days of receipt of your package. In rare cases when packages may be missing in transit, please kindly notify us within 10 days of receipt of a delivery confirmation email. We would be happy to issue a refund or ship the correct item(s) based on available inventory. Unfortunately, international orders do not qualify for replacement shipping.

Exchanges + cancelLation

Merchandise exchanges will be handled as a return. Please follow the steps listed under RETURNS and then purchase items under a new transaction.

 

To cancel an order, please contact us at (800) 404-3300 or concierge@thelittlemarket.com. If your order has not shipped, we will make every effort to accommodate your request. However, if your order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under RETURNS.

 

Please kindly note that Homeboy Bakery items are made-to-order and orders cannot be modified or canceled after they are placed.

 

Orders containing customized or personalized items cannot be canceled, exchanged, or returned under any circumstances.

POSTMATES

We are excited to offer Postmates retail delivery at our Pacific Palisades, C.A. store. Please note that all purchases via Postmates are final sale at this time. Thank you for your understanding.