at your doorstep by Halloween
Follow the shipping guidelines below to get your gifts delivered right in time! All orders (excluding personalized + custom) must be placed by 11:00 AM PT in order to arrive by the designated method.
SHIPPING FROM COAST TO COAST
Orders are typically processed and shipped within an estimated 4 - 5 business days. Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays. All shipping guidelines below are estimates.*
MIDWEST + SOUTH
* If ordered by 11:00 AM PT
shipping to alaska or Hawaii?
Customers shipping to Alaska, Hawaii, and U.S. territories can check out through our website and select their preferred shipping method. Orders are typically processed in 4-5 business days and shipped within an estimated 7-10 business days. This also includes shipping via Parcel Post to APO/FPO addresses. If you have any questions, please contact our Concierge Team at (800) 404-3300 or firstname.lastname@example.org.
Where do we ship?
carriers + tracking information
We are proud to work with artisans all around the world and are grateful for our international supporters.
International orders ship via FedEx International Economy. The average transit time for international delivery is approximately 4 - 10 business days. However, shipping times can vary greatly depending on your location, the time of the year, and your local postal service. In some cases, it can take up to six weeks for your order to be delivered, depending on Customs.
Please note, international orders do not qualify for expedited shipping.
Tracking information is available in most locations. However, we cannot promise an exact delivery date, as there are no guarantees made by the postal service due to possible delays in Customs.
Prices, customs + fees
Depending on your region, additional customs charges, fees, or taxes may be due upon delivery. Customers are responsible for these fees and that they are not included at checkout at this time.
Please note all prices are listed in USD, and you will be charged in USD. For an approximate estimation, please review the current exchange rate for your currency.
Returns + exchANges
We do accept returns and exchanges for international shipments. Unfortunately, international orders do not qualify for replacement shipping. For more information, please see our Return + Exchange Policy.
TRACK YOUR ORDER